“Center for Genetic Analysis and Technologies” (operated under the License No A-332 of Ministry of Science and Technology and by Decision No 996/QD-LHH Vietnam Union of Science and Technology Associations, herein after referred to as “CGAT”.
“Customer” is whom possesses behavioral capacity, not under the control of law and have full awareness of his/ her decision to DNA testing application.
“DNA Testing Application Form” is issued by CGAT and available on CGAT official website www.cgat.vn and www.phantichadn.vn
“Receipt” with provisional result date is provided by CGAT to the customers at the completion of Application Form (applicable to those cases where customers present at CGAT premises)
“Online DNA testing service” is one convenient option for customers who are not in vicinity of CGAT premises or those who do not wish to present in person at our CGAT offices.
Checking DNA testing result online is a perfect tool to help customers to get DNA testing result faster and much more convenience. However, customers should be well aware of and fully understand and agree to the following Terms & Conditions:
A. PERSONAL INFORMATION CONFIDENTIALITY
In order to avoid fraud and other bad behaviors regarding the DNA testing, a scanned Black & White version of result sheet will be retrieved online. The official DNA testing result with CGAT original stamp will be provided to the Applicant or Authorizer according to the means of communication selected in the application form.
Password is not meant to be re-issued in any cases. When one forgot his/ her password, the Applicant or the Authorizers are required to present at CGAT premises in person with their ID and/ or Passport to get result paper.
Customers are only allowed to log into the system to get result twice (2 times). from the 3rd time, if the Customers keep entering wrong password or Case ID, the system will block you from logging in. In this case, the Applicant or the Authorizers are required to present at CGAT premises in person with their ID and/ or Passport to get result paper.
Online DNA testing result will only be uploaded online after the time of result stated in the Receipt (in the case of insight customers), or according the time of result that CGAT has provided to customers through email or other communications (in case of online application).
DNA testing result can only be downloaded within 48 hours from the time the result is released. After 48 hours, the result will be automatically erased by the system. Customers are advised to call our office hotline number for further assistance if he/ she can not make their access to the result within the mentioned 48 hours (Please kindly prepare to provide Case ID and Password before making phone call to CGAT office).
B. LITIGATION/ COMPLAIN
Customers commit not to sue CGAT in all cases, including but not limited to the following: customers intentionally or not intentionally reveal personal information (Case ID, Password…) to the third party; customers are forced to check result online by the third party; customers allow the third party to check result on their behalf or authorization.. etc.
Customers agree not to sue CGAT when the result is in error due to objective reasons: internet failure, computer error, system error, login difficulties, access error, software problems or CGAT website hacked by the hacker.
Customers are meant to read this Terms & Conditions carefully and agree to this Terms & Conditions before proceeding to log into CGAT website for checking DNA testing result online./.